Inside Sales Enablement Benchmarking Study

Customer Solutions Group (CSG) announced the release of Inside Sales Enablement an in depth research project and report outlines the best practices employed by 488 sales and marketing departments of firms employing inside sales as an integral part of their customer acquisition strategy. The research and analysis was conducted by the Aberdeen Group; Customer Solutions Group is an underwriter. Download an Inside Sales Enablement abstract by clicking here.

Study participants are ranked "Best-in-class," "Industry Average," and "Laggards" based on year-over-year results. The 488 participants provided extensive data covering each phase of their sales process, their methods and procedures, and technologies deployed. The research identifies powerful trends differentiating the three classes of firms.

The research draws on CSG’s 16 years inside sales consulting experience, InsideSalesMasterDatabase, and other sources CSG consultants utilize when reviewing their clients’ inside sales operations.  For more inforamtion on how to improve your inside sales results contact us here.

Insurance Sales Outsourcing Increased Sales 5% and Reduced Cost 21%

 

The Customer Solution Group released a case study on call center outsourcing.  The case study reports how a major insurance company grew the entire customer base by 5% the first year through the direct channel established by CSG . 

In addition, CSG’s continuous testing and improvement process has enabled the client to reduce their per customer acquisition cost by 21%,while at the same time, reducing their overall staffing ratios.  You can download the insurance sales outsourcing case study here.

The Customer Solution Group has over 16 years inside sales consulting and call center operations experience.  For more information on how to improve your inside sales results contact us here.