The Customer Solution Group released a case study on call center outsourcing. The case study reports how a major insurance company grew the entire customer base by 5% the first year through the direct channel established by CSG .
In addition, CSG’s continuous testing and improvement process has enabled the client to reduce their per customer acquisition cost by 21%,while at the same time, reducing their overall staffing ratios. You can download the insurance sales outsourcing case study here.
The Customer Solution Group has over 16 years inside sales consulting and call center operations experience. For more information on how to improve your inside sales results contact us here.
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